PRIVACY POLICY

Last Updated: 06 October 2026

At ChairsFactory.in, operated by Jiya Seating Systems [GSTIN: 27AORPP7302P1Z4], we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use https://chairsfactory.in/, contact us, submit an enquiry, request a quotation, purchase our products, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

  1. ABOUT US

ChairsFactory.in is operated by:

Jiya Seating Systems

Pantnagar, Ghatkopar (E),

Mumbai – 400075, Maharashtra, India

Email: info@chairsfactory.in

Phone: +91 98201 09031

GSTIN: 27AORPP7302P1Z4

For privacy-related questions or requests, you may contact us using the details above.

  1. INFORMATION WE COLLECT
  2. Information You Provide Directly

When you contact us, request a quotation, submit an enquiry, place an order or communicate with us, we may collect:

  • Full name
  • Company or organisation name
  • Email address
  • Telephone/mobile number
  • Billing and delivery address
  • Shipping details
  • Product and quantity requirements
  • Customisation requirements
  • Purchase or quotation information
  • Payment-related information required to process your transaction
  • Information provided through enquiry or contact forms
  • Any other information you voluntarily provide to us

Please do not submit unnecessary sensitive personal information through website forms.

  1. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of your visit
  • Referring website or source
  • Approximate geographic information
  • Website interaction and usage information

This information may be collected through server logs, analytics tools, cookies and similar technologies.

  1. HOW WE USE YOUR INFORMATION

We may use the information we collect for legitimate business and service-related purposes, including:

  • Responding to enquiries
  • Providing product information
  • Preparing quotations
  • Processing and fulfilling orders
  • Arranging delivery and installation where applicable
  • Communicating about orders or enquiries
  • Providing customer support
  • Processing payments through applicable payment service providers
  • Managing corporate and bulk-order enquiries
  • Providing warranty or after-sales support
  • Improving our products, services and website
  • Understanding website usage and visitor preferences
  • Maintaining website security
  • Detecting, preventing and investigating fraud, misuse or unauthorised activity
  • Complying with applicable legal and regulatory requirements
  • Sending promotional or marketing communications where permitted and appropriate

We do not use personal information for purposes unrelated to the reason for which it was collected unless permitted by applicable law or otherwise communicated to you.

  1. COOKIES AND SIMILAR TECHNOLOGIES

ChairsFactory.in may use cookies and similar technologies to improve website functionality, understand website traffic, remember preferences and measure the effectiveness of advertising or marketing campaigns.

Cookies may be used for:

  • Essential website functionality
  • Analytics
  • Performance measurement
  • Advertising and remarketing
  • Understanding visitor behaviour

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where required, appropriate consent mechanisms may be used for non-essential cookies.

  1. ANALYTICS AND ADVERTISING SERVICES

We may use third-party services such as website analytics, advertising and conversion-tracking platforms to understand website performance and improve our marketing.

Depending on the tools actually installed on the website, these services may include platforms such as Google Analytics, Google Ads, Meta or other advertising/analytics providers.

Such providers may process information according to their own privacy policies and applicable terms.

  1. HOW WE SHARE INFORMATION

We do not sell your personal information as a standalone product.

We may share relevant information with trusted third parties where reasonably necessary to provide our services or comply with legal obligations.

These parties may include:

  • Payment processors and payment gateways
  • Shipping and logistics providers
  • Installation or service providers
  • Website hosting and technology providers
  • Analytics and advertising service providers
  • IT and security service providers
  • Professional advisers, auditors or legal representatives
  • Government authorities or law-enforcement agencies where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.

  1. PAYMENT INFORMATION

Where online payments are available, payments may be processed through third-party payment gateways.

ChairsFactory.in may not directly store complete payment-card information such as full card numbers, CVV numbers or banking passwords.

Payment information may be collected and processed directly by the applicable payment service provider in accordance with its own privacy and security practices.

  1. CORPORATE AND BULK ORDERS

For corporate, institutional or bulk orders, we may collect additional business-related information such as:

  • Company name
  • Designation
  • Business address
  • Purchase requirements
  • Purchase order details
  • Tax/GST information where applicable
  • Delivery-site information
  • Project information
  • Contact details of authorised representatives

This information may be used to prepare quotations, process orders, coordinate production and delivery, issue invoices and provide after-sales support.

  1. DATA SECURITY

We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

  1. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including completing transactions, customer support, warranties, accounting records, disputes, fraud prevention and legal obligations.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal requirements.

  1. YOUR CHOICES AND RIGHTS

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

  • Request information about personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion where legally permissible
  • Withdraw consent where processing is based on consent
  • Opt out of certain promotional communications
  • Raise a complaint regarding handling of your personal information

Requests may be submitted using the contact details provided in this Privacy Policy.

  1. MARKETING COMMUNICATIONS

If you have provided your contact details for enquiries, quotations or other business communication, we may contact you regarding your enquiry, order or services.

Where applicable, promotional communications may be sent in accordance with applicable law.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe mechanism provided.

  1. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms, payment providers or other external services.

We are not responsible for the privacy practices, security or content of third-party websites.

  1. CHILDREN’S PRIVACY

Our website is intended for general users and business customers and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, technology or applicable legal requirements.

The updated version will be published on this page with a revised Last Updated date.

  1. GRIEVANCE AND PRIVACY COMPLAINTS

If you have a question, concern or complaint regarding the collection or use of your personal information, please contact us:

Jiya Seating Systems

Pantnagar, Ghatkopar (E),

Mumbai – 400075, Maharashtra, India

Email: info@chairsfactory.in

Phone: +91 98201 09031

We will make reasonable efforts to review and respond to your concern in accordance with applicable law.

  1. GOVERNING LAW

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute relating to privacy or the handling of personal information shall be subject to the applicable legal and judicial framework in India.

  1. CONTACT US

Jiya Seating Systems
Website: ChairsFactory.in
Email: info@chairsfactory.in
Phone: +91 98201 09031
Address: Pantnagar, Ghatkopar (E), Mumbai – 400075, Maharashtra, India