Last Updated: 06 October 2026
Welcome to ChairsFactory.in, operated by Jiya Seating Systems [GSTIN: 27AORPP7302P1Z4].
These Terms of Use govern your access to and use of the ChairsFactory.in website, products, services, enquiries, quotations and transactions.
By accessing or using our website, you agree to comply with these Terms of Use. If you do not agree with these terms, please do not use the website.
- ABOUT CHAIRSFACTORY.IN
ChairsFactory.in is operated by:
Jiya Seating Systems
Pantnagar, Ghatkopar (E),
Mumbai – 400075, Maharashtra, India
Email: info@chairsfactory.in
Phone: +91 98201 09031
GSTIN: 27AORPP7302P1Z4
The website provides information about office chairs, ergonomic chairs, executive chairs, workstation chairs, conference chairs and other workplace seating products and related services.
- ACCEPTANCE OF TERMS
By using this website, submitting an enquiry, requesting a quotation or placing an order, you confirm that:
- You have read and understood these Terms of Use.
- You agree to be bound by these terms.
- The information you provide is accurate and complete.
- You have the authority to enter into a transaction where you act on behalf of a company or organisation.
Additional terms may apply to specific products, quotations, purchase orders, corporate contracts or customised orders.
- WEBSITE INFORMATION
We make reasonable efforts to ensure that product descriptions, images, specifications, prices and other information published on the website are accurate and current.
However, information may occasionally contain typographical errors, inaccuracies or omissions.
Product specifications, colours, materials, dimensions, finishes and other features may vary slightly from website photographs or representations due to manufacturing variations, lighting, photography, screen settings, material variations or product improvements.
We reserve the right to correct errors and update product information when necessary.
- PRODUCT AVAILABILITY
Products displayed on the website may be subject to availability.
Displaying a product does not necessarily guarantee immediate dispatch.
For products requiring manufacturing, customisation or bulk production, delivery timelines may differ from standard products.
We may contact you to confirm availability, specifications and delivery timelines before accepting an order.
- PRICES
Product prices displayed on the website may change from time to time.
Unless expressly stated otherwise, prices may be subject to applicable taxes, delivery charges, installation charges, customisation charges or other applicable costs.
The final price applicable to an order will be communicated or confirmed at the time of quotation or order confirmation.
For corporate and bulk orders, pricing may be provided through a separate quotation based on quantity, product specifications, customisation, delivery location and other commercial requirements.
- ENQUIRIES AND QUOTATIONS
Submitting an enquiry does not automatically create a binding purchase contract.
We may contact you to confirm product requirements, quantity, specifications, customisation, delivery location, pricing, taxes, delivery charges, expected production and delivery timelines and payment terms.
A quotation may have a specified validity period. Prices and commercial terms may change after the quotation validity period expires.
- ORDERS
An order shall be considered accepted only after confirmation by ChairsFactory.in/Jiya Seating Systems through an appropriate communication or order-confirmation process.
We reserve the right to decline or cancel an order where reasonably necessary, including incorrect pricing, product unavailability, inaccurate product information, unavailable materials, delivery restrictions, payment issues, suspected fraud or inability to fulfil requested specifications.
Where payment has already been received for an order that we cancel, any eligible refund will be processed in accordance with our applicable Refund/Cancellation Policy and applicable law.
- CUSTOMISED PRODUCTS
Certain office chairs, furniture products or corporate orders may be customised according to customer requirements.
Customisation may include product specifications, upholstery, colour, quantity, dimensions, configuration or other agreed features.
Customised products may be subject to different cancellation, return and refund conditions, which will be communicated before confirmation of the order.
Customers are responsible for carefully reviewing and approving customised specifications before production begins.
- CORPORATE AND BULK ORDERS
Corporate, institutional or bulk orders may be governed by a separate quotation, purchase order, agreement or commercial document.
Such orders may include specific terms relating to quantity, pricing, advance payment, production, delivery schedule, installation, site access, customisation, warranty, taxes, freight, cancellation and acceptance of goods.
Where a written corporate agreement or accepted purchase order contains specific terms, those terms may apply to the relevant transaction.
- PAYMENTS
Where online payment facilities are available, customers must provide accurate payment and billing information.
Payments may be processed through third-party payment gateways.
We do not guarantee uninterrupted availability of any particular payment method.
If a payment fails, is reversed, remains pending or is incorrectly processed, we may contact the customer to verify the transaction before processing or fulfilling the order.
Additional payment terms may apply to corporate or bulk orders.
- DELIVERY
Delivery timelines provided on the website, quotation or order confirmation are estimates unless expressly agreed otherwise in writing.
Delivery may be affected by product availability, manufacturing time, customisation, logistics availability, weather, transportation delays, public holidays, incorrect delivery information or events beyond our reasonable control.
Customers are responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible.
Additional delivery, installation or handling charges may apply where communicated before order confirmation.
- INSPECTION AT DELIVERY
Customers should inspect the product at the time of delivery where reasonably possible.
Any visible damage, shortage, incorrect product or significant issue should be reported promptly with relevant photographs, videos or supporting information.
- RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and cancellations are governed by our applicable Return & Refund Policy and Cancellation Policy.
Customers should review those policies before placing an order.
Customised, made-to-order or bulk products may have specific conditions that differ from standard products.
No cancellation charge will be imposed in a manner prohibited by applicable law.
- WARRANTY
Where a product carries a manufacturer or seller warranty, the applicable warranty terms will be communicated with the product, quotation, invoice or relevant product information.
Warranty coverage may differ by product and component.
Unless otherwise specified, warranty does not necessarily cover damage resulting from misuse, negligence, accidental damage, improper installation, unauthorised modification, normal wear and tear or use outside recommended conditions.
Customers should refer to the applicable Warranty Policy for complete details.
- INTELLECTUAL PROPERTY
Unless otherwise stated, content available on ChairsFactory.in, including website design, text, product descriptions, images, graphics, logos, videos, catalogues, page layouts and branding, is owned by or licensed to Jiya Seating Systems or its respective rights holders.
You may not reproduce, copy, modify, distribute, publish, sell, transmit or commercially exploit website content without prior written permission, except where permitted by applicable law.
- USER-SUBMITTED INFORMATION
When submitting information through the website, including enquiry forms, reviews, feedback, images or other content, you agree that:
- The information is accurate to the best of your knowledge.
- You have the necessary rights to submit the content.
- The content does not knowingly violate applicable law or third-party rights.
- The content does not contain malicious software or harmful material.
We reserve the right to remove or decline content that is unlawful, misleading, abusive, inappropriate or otherwise inconsistent with these Terms.
- PROHIBITED USE
You must not use the website to:
- Violate applicable laws or regulations
- Attempt unauthorised access to the website or its systems
- Introduce viruses, malware or harmful code
- Interfere with website security or functionality
- Scrape or systematically copy website content without permission
- Misrepresent your identity
- Submit fraudulent enquiries or orders
- Use the website for unlawful or fraudulent purposes
- Infringe intellectual property or other rights
- Abuse website forms, communication channels or other features
- THIRD-PARTY SERVICES AND LINKS
The website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, analytics services, logistics providers or other external services.
We do not control and are not responsible for the content, availability, security or policies of third-party websites.
- WEBSITE AVAILABILITY
We make reasonable efforts to keep ChairsFactory.in available and functional.
However, we do not guarantee that the website will always be available, operate without interruption, contain error-free information or be free from viruses or other harmful components.
- LIMITATION OF LIABILITY
To the extent permitted by applicable law, Jiya Seating Systems shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or inability to use the website.
Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable Indian law.
- FORCE MAJEURE
We shall not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control, including natural disasters, fire, flood, epidemics or pandemics, war, civil unrest, government restrictions, strikes, transportation disruptions, supply-chain disruptions, power or telecommunications failures or significant technical failures.
Where reasonably possible, we will communicate material delays and work toward an appropriate resolution.
- PRIVACY
Your use of ChairsFactory.in is also subject to our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information.
- GRIEVANCE REDRESSAL
For complaints, service issues or other consumer concerns, you may contact us:
Jiya Seating Systems
Pantnagar, Ghatkopar (E),
Mumbai – 400075, Maharashtra, India
Email: info@chairsfactory.in
Phone: +91 98201 09031
We will make reasonable efforts to acknowledge and resolve complaints in accordance with applicable law and our grievance redressal process.
- CHANGES TO THESE TERMS
We may update these Terms of Use from time to time to reflect changes in our products, services, website functionality, business practices or applicable laws.
The updated version will be published on this page with a revised Last Updated date.
- GOVERNING LAW
These Terms of Use shall be governed by and interpreted in accordance with the laws of India.
Any dispute arising in connection with these Terms or the use of the website shall be subject to the jurisdiction of the competent courts/authorities as applicable under Indian law.
Nothing in these Terms limits any mandatory consumer rights or remedies available under applicable law.
- CONTACT US
Jiya Seating Systems
Website: ChairsFactory.in
Email: info@chairsfactory.in
Phone: +91 98201 09031
Address: Pantnagar, Ghatkopar (E), Mumbai – 400075, Maharashtra, India